Overview
At Cartlogue, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help—under specific conditions.
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For general items, you may request a return or refund within 14 days of receiving your order.
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For premium or limited edition items, the return window is 7 days from delivery.
After these periods, unfortunately, we cannot offer you a refund or exchange.
Return Eligibility
To qualify for a return:
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The item must be unused, undamaged, and in original packaging.
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You must include proof of purchase (receipt or order number).
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Products must be returned in a resellable condition.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Downloadable software or digital products
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Health and hygiene-related items
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Perishable goods (e.g., food, flowers)
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Final sale or clearance items
Partial Refunds (If Applicable)
In certain cases, partial refunds may be approved:
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Items not in original condition
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Missing parts not due to our error
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Returns initiated after the return window (but within a reasonable grace period)
Refunds
Once your return is received and inspected:
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We will email you a confirmation of receipt.
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If approved, your refund will be processed within 5–10 business days via your original payment method.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account
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Contact your credit card company
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Reach out to your bank
Still no refund? Email us at [email protected].
Exchanges
We only replace items that are defective or damaged.
To request an exchange, email us at [email protected] with your order details and issue photos (if applicable).
Gifts
If the item was marked as a gift during purchase:
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You’ll receive store credit once the return is approved.
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If not marked as a gift, the refund will go to the original purchaser.
Return Instructions
To return a product:
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Contact us at [email protected] for the return address and RMA authorization.
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You are responsible for shipping costs for returns.
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Shipping costs are non-refundable.
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For valuable items, consider using a trackable shipping service or insurance.
Need Assistance?
Questions about refunds or returns?
Contact our customer service team:
📧 [email protected]